TERMS & CONDITIONS
Thank you for checking out the Camel Rock website. By purchasing a product from us – you are agreeing to the terms and conditions outlined below.
Returns and Exchanges
Our products are thoroughly checked over before being posted, however – if you do receive a faulty product then we will replace it – like for like.
Please send us an email at [email protected] within 7 days of receiving the product and we will exchange it for you (the product must be returned to the below address within 14 days of you initially receiving the product).
Unfortunately we are unable to refund or exchange if you simply change your mind. Please read all Mat specifications before purchasing.
Please post items to :
59- 63 Fairhaven Point Way
Wallaga Lake, NSW
Subscription and Privacy
Thank you for subscribing to our website, and news updates. By subscribing you are authorising us to send you relevant communications via your chosen medium. We respect you, and your interest in Camel Rock, and will not spam you.
Please note that any personal information you provide to us (either by subscribing or purchasing) will not be released, rented or sold to any other parties or individuals, and is for Camel Rock use only.
Shipping within Australia
FREE shipping anywhere in Australia using Australia Post/ Startrack.
All products will be sent via e-parcel. An email notifying you of the tracking number will be sent once the product has been posted. All tracking enquiries and estimated delivery times must go through the relevant freight provider.
Your order will be shipped upon receipt of payment in full. Products will be shipped by Australia Post or Startrack to the delivery address provided by the Customer.
The estimates shown on the Camel Rock website are estimates provided by Australia Post and delivery within Australia can be expected up to 2-7 business days. Orders going to Western Australia, the Northern Territory and rural areas may take longer. Camel Rock disclaims any liability for any loss that arises by virtue of late delivery.
The Customer agrees that upon Camel Rock providing the product to Australia Post/ Startrack:
- Camel Rock will have completed its obligations to the Customer.
- All items will shipped within 48 hours, or up to 72 hours at peak dispatch times with a delivery time within 7 business for all items that are in stock and shipped Australia wide.
- For any special orders or special shipping instructions / other shipping types (non-standard), longer delivery / handling times may occur.
- Camel Rock Pty Ltd include insurance on all deliveries valued at over $150.
- Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post. No refunds or replacements will be given for products missing or damaged in transit.
- All deliveries are ATL (Authorised to Leave) at the provided address.
- PO boxes are NOT accepted.
Unfortunately due to the surface size of our “Manda Mats” we are unable to offer international shipping at this time. We are looking to rectify this, so please stay in contact with us through the #MandaMovement for updates.
All pricing is in AUD. Australian orders are subject to 10% GST.
Camel Rock reserves the right to change pricing at our discretion and without notice.
CAMEL ROCK PTY LTD are an Australian Registered company
ACN: 609 929 866
PO Box 272
Bermagui, NSW 2546